Handheld Products By Dolphin Handle It For New Hampshire

Companies with significant data collection requirements usually will put the Handheld Product's Dolphin line on their check list when considering a new installation or an upgrade. Toyota, BMW, Mitsubishi and Toshiba are all clients who utilize the products in their manufacturing operations all over the world. Handheld Products, Inc. who manufacture and distribute the Dolphin line of handheld products is also the world's leading provider of image-based data collection products - including the product Adaptus® Imaging Technology.

There are many case histories of the experiences customers have had with the companies product and they make interesting reading. One such story is that of the New Hampshire State Liquor Commission which regulates the sale of liquor in New Hampshire. The Commission is an important source of revenue for the state, contributing over 120 million dollars to the General Fund each year. the business situation is centered in the fact NHSLC must complete mandated in-store inventory and track over 36 million bottles of alcohol at 75 stores across New Hampshire.

NH's 16 year-old pen based bar code scanning devices were outmoded and error prone. NHSLC needed to reduce inventory processing times, eliminate user errors and find a way to adequately track damaged goods. NHSLC determined the offering from Hand Held Products, powered by Adaptus Imaging Technology, to be the best answer.

Dolphin mobile computers from Hand Held Products coupled with Data Capture Solutions’ customization services proved to be the best solution to bring the state’s liquor inventory program to track damaged goods to effectiveness. The use of the Dolphin 9500 has enabled NHSLC employees to reduce inventory process times and prevent human errors during the process. The Dolphin 9500s are also used to take pictures and can hold up to 20 photos at a time. The image capturing capabilities are used in multiple ways to improve store operations, such as capturing an image of an ID or the signature on credit card slip, to confirm that vendor displays are properly set up or as a method of tracking and documenting broken and damaged goods with pictures.

NHSLC was able to successfully move from development to deployment in just 90 days. NHSLC continues to find new and innovative ways to use the Dolphin 9500’s image capture functionality. As new uses are found, its IT team develops the software to expand the capabilities of the mobile computers. Since rolling out the solution, the NHSLC’s IT team has added the ability to read and display driver license barcode data and perform multiple full inventories.

The Dolphin mobile computers allow NHSLC employees to perform store inventories in less time, enabling the state to reduce costs. Quality control has been improved, as the imaging capabilities allow for weekly spot checks and more adequate tracking of damaged goods. The NHSLC’s objective of reducing inventory time has been successfully met and has cut it by 50 percent.

All in all, a good upgrade Handheld Products Dolphin system.